Effective Date: Januari 2026
At Fiana Clinic, we are committed to protecting your personal information and respecting your privacy in accordance with applicable laws and regulations in Malaysia, including the Personal Data Protection Act 2010 (PDPA).
1. Information We Collect
We may collect and process the following types of personal data:
- Personal Identification Information
Name, phone number, email address, identification number (if required) - Medical Information
Health history, treatment records, prescriptions, and consultation details - Appointment Details
Booking dates, time, services requested - Technical Data
IP address, browser type, and website usage data (via cookies or analytics tools)
2. How We Use Your Information
Your personal data is collected and used for the following purposes:
- To provide medical consultation and treatment
- To manage appointments and patient records
- To communicate with you regarding your bookings or inquiries
- To improve our website and services
- To comply with legal and regulatory requirements
3. Sharing of Information
We do not sell or rent your personal data. However, we may share your information with:
- Medical professionals within Fiana Clinic for treatment purposes
- Third-party service providers (e.g., appointment systems, hosting providers)
- Authorities if required by law or regulation
All third parties are required to handle your data securely and confidentially.
4. Data Security
We take appropriate technical and organizational measures to protect your personal data against:
- Unauthorized access
- Loss or misuse
- Alteration or disclosure
However, no system is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal and medical data only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal and medical record-keeping requirements
6. Your Rights
Under applicable laws, you have the right to:
- Access your personal data
- Request correction of inaccurate information
- Withdraw consent (subject to legal or medical obligations)
- Request deletion of your data (where applicable)
To exercise your rights, please contact us using the details below.
7. Cookies and Website Usage
Our website may use cookies to:
- Enhance user experience
- Analyze website traffic
- Improve our services
You may choose to disable cookies through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites. Fiana Clinic is not responsible for the privacy practices or content of these external sites.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Fiana Clinic
P-7, 1, Persiaran Jalil 3, BANDAR BUKIT JALIL, 57000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Phone: 018-377 7063
Email: fianaclinic@gmail.com
By using our website and services, you consent to the terms of this Privacy Policy.
